FAQS

Custom Orders

What is the minimum quantity for a bulk team order?

Bulk team orders start at 30 pieces. Customers who qualify for the bulk program receive an 18% lifetime discount on future qualifying bulk team orders.

What if I need fewer than 30 pieces?

Use our Custom Gear collection for individual products, samples, and orders below 30 pieces.

What products can O2TEE customize?

Options include BJJ rash guards, no-gi shirts, MMA fight shorts, Muay Thai shorts, compression spats, and coordinated team gear. Available products, sizes, and combinations are confirmed during the order process.

Can I mix sizes and products in a bulk order?

Send the estimated product mix and roster sizes with your request. O2TEE will confirm what can be combined before the final quote.

What should I send for a team quote?

Include your gym or team name, sport, products, estimated quantity, deadline, colors, logo or artwork link, email, and phone number. Start on our Bulk Team Orders page.

How long do custom orders take?

Timing depends on artwork approval, product mix, quantity, destination, and deadline. Production time is separate from shipping time. Bulk-order timing is confirmed in the quote before payment.

Can I use sponsor, event, school, league, or brand logos?

Only submit logos, names, sponsor marks, and artwork that you own or have permission to use. O2TEE cannot produce infringing artwork.

Retail Orders

How do I choose a size?

Use the size chart shown on the relevant product page. Email support@o2tee.com before ordering if you need help choosing.

When will I receive tracking?

Tracking is emailed after the order ships. Multiple-product orders may arrive in separate packages and may have more than one tracking number.

Can I change an order after placing it?

Email support@o2tee.com as soon as possible with your order number. Changes are not guaranteed after production or fulfillment has started.

How do returns and exchanges work?

Eligible unworn, unwashed, and unused items may be returned or exchanged within 30 days of delivery. Customers pay return shipping for exchanges unless the error was ours. Original shipping charges are not refundable. Personalized or custom-made items may have different eligibility; review the applicable product terms and our Returns Policy before purchase.

What if I received the wrong item or a defective product?

Email support@o2tee.com with your order number and clear photos of the issue. We will review the case and help make it right.

Which payment methods are accepted?

Available payment methods are shown at checkout and may include major cards and PayPal.

Still need help?

Visit our Contact page or email support@o2tee.com.