Shipping and delivery

Free Shipping

Free standard shipping is available on qualifying orders over $99. Any shipping charge shown at checkout is based on the order, destination, and available delivery method.

Retail Order Processing

Ready-to-order products are prepared before shipment. You will receive a shipping confirmation email with tracking information when the order leaves the fulfillment location.

Custom Product Orders Below 30 Pieces

Custom products require artwork and order-detail processing before shipment. Production time is separate from carrier transit time. Check the product page and order confirmation for the applicable timing, and email support@o2tee.com before ordering if you have a fixed event date.

Bulk Team Orders of 30+ Pieces

Bulk team orders follow an order-specific schedule. Artwork approval, roster and size confirmation, production, quality checking, and shipping timing will be confirmed in the quote before payment. Start on our Bulk Team Orders page.

Transit Estimates

Delivery estimates begin after the order ships. Carrier timing can vary by destination, customs processing, holiday volume, weather, and other events outside O2TEE's control. Tracking is the best source for the latest delivery status.

If an order contains multiple products, items may arrive in separate packages and may have more than one tracking number.

Need an Order Update?

Email support@o2tee.com with your order number and the email address used at checkout, or use our Contact page.